Following are answers to some of our most frequently asked questions.
Are the Client Custodial Accounts FDIC insured?
Yes, up to $250,000 per account.
Does my company need to be approved for Payment Processing?
Yes. Since you will have written authorized access to Client
Accounts (Your Clients) you will need to be approved by our ODFI (Originating Depository Financial Institution).
Is there a credit check?
We conduct a personal credit check as well as require some basic business documentation.
Payment Processing approval is not a loan product and does not appear on your personal credit report like a business loan would.
If a Client
has a question about their account, who do they call?
Your Client
should call your company directly. You will also provide all your Client
s with a login ID and Password to access their accounts.
Direct access to their accounts should reduce the Client
service requirement burden on your company.
If your Client
should contact us, our Client
service department has access to their account information and is ready to assist them in any way.
Can my company "Private Label" the payment gateway?
Yes. Our payment gateway will contain your company graphics and slogan.
How does the Client
access the payment gateway?
Using any computer with internet access by logging in through your web site.
How soon is the new Client
account activated?
The Client
account is automatically established once your staff enters the Client
data into the gateway and assigns a Client
identification number.
What type of Client
identification number can my company use?
Our payment gateway allows you to select the Client
identification.
How does Debt Pay Gateway collect our servicing fees?
Depending upon the contract, Debt Pay Gateway will collect it's fees from the "Company" or the "Client
" or both.
If Debt Pay Gateway charges a fee for NSFs and returned checks. Who will pay the returned check fee?
Debt Pay Gateway will not charge either your "Company" or the "Client" a fee for Returned Payment Transactions.
